FOR the eighth year running, national housebuilder Bellway has earned five-star status from the Home Builders Federation (HBF).

Bellway, whose Yorkshire division is currently building on 12 developments in the region – including its Clifford Gardens development in Skipton, has achieved the accolade because more than 90 per cent of its customers have said they would recommend the company to a friend.

Melanie Smith, Bellway Yorkshire’s sales director, said: “Customers are at the heart of every decision we make and everything we do at Bellway.

“From the designing and building of high-quality new homes, to the information and support we provide for buyers, we always measure ourselves by customer satisfaction.

“We have introduced several recent initiatives for customers with a view to helping them understand the process of building their home, and what Bellway is doing to reduce its carbon footprint in delivering sustainable homes. These include pre-plaster visits and Meet the Builder experiences, which give customers the confidence in the team building their new homes.

“In addition, we’ve rolled out ‘House to Home’ plots across the country. These concept homes showcase different build stages to buyers, helping them to better understand their new home and see first-hand the quality of a Bellway home.

“Overall, this Better with Bellway strategy prioritises customers and communities – as well as the quality of our homes, the safety of our building sites and our commitments to carbon reduction, sustainability, and biodiversity.”

The HBF award is based on results from customer satisfaction surveys carried out independently by warranty providers. For a homebuilder to attain five-star status at least nine out of 10 customers must answer yes to the question ‘would you recommend your builder to a friend?’