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Skipton family’s anger at heart scare after ambulance error
Mark Newbould, 54, called an ambulance after suffering severe back pains at his home in Broughton Road.
As he was transported to hospital, his girlfriend, Susan Garner, 63, and son, Ryan Newbould, 26, followed in their car, but lost sight of the ambulance when they went to park their vehicle.
On arrival in A&E, they were told he was having a severe coronary and was being taken to Leeds General Infirmary. In fact it was another patient with the same first name.
Unaware of the mix-up, Susan and Ryan jumped into the ambulance while Mr Newbould was in the A&E waiting to be seen by a doctor.
“Some nurse told them it was me,” said Mr Newbould. “He had my build and was wearing an oxygen mask over his face so Susan and Ryan couldn’t see his face.”
Mr Newbould said his girlfriend, who was nearly hysterical by this point, “kissed this man on the forehead and said to him that ‘it will be all right’.”
“Why didn’t someone come to check on me,” said Mr Newbould. “I have to feel for this poor bloke. It’s dreadful that this happened.
“We all know that they’re understaffed and you sometimes have to cut corners, but this kind of thing shouldn’t be happening.”
The hospital has apologised for the error, and has launched an investigation.
Once Susan and Ryan arrived at the LGI, the hospital also booked a taxi to take them back to Airedale.
Meanwhile, Mr Newbould said that he had to spend over four hours in agony in the A&E and was eventually given some medication and released.
“They sent me out without a wheelchair,” said Mr Newbould. “I got six steps out of my room and suffered a back spasm which virtually put me down on my knees. I had to be helped up by another patient.”
Mr Newbould said he was then admitted to the hospital.
Hospital officials were very apologetic about the ambulance mix-up.
Andrew Catto, executive medical director at Airedale NHS Foundation Trust, said: “We have spoken to and met with Mr Newbould and his relatives, as well as the other family, to sincerely apologise and answer any queries they had about the matter and to reassure them of our identification procedures for relatives, which we are reviewing in light of this event.
“The staff are devastated by it and never had any deliberate intent to cause worry by misdirecting anybody.”
Hospital representatives are also investigating the care Mr Newbould received while he was in the A&E.
Mr Catto added: “Following our meeting with Mr Newbould and his relatives, we will be looking into his other concerns about his care. We will be investigating these and letting him know the outcome.”
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