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Low scores ‘to be taken seriously’ at Airedale Hospital
11:00am Friday 27th September 2013 in News
Airedale Hospital received below-average scores in a new national audit carried out with the help of patients.
Managers said they would be taking the outcomes “very seriously”.
The hospital’s figures were part of an audit called Patient Led Assessments of the Care Environment (PLACE).
Airedale’s results included 93.13 per cent for cleanliness, compared with a national average of 95.74 per cent, and 82.58 per cent for hospital condition, appearance and maintenance, compared with the 88.75 per cent national average.
Airedale’s score for privacy, dignity and wellbeing was 81.19 per cent, compared to the 88.87 per cent average, while its result for food provision was 82.96 per cent, again lower than the national average of 84.98 per cent.
Stacey Hunter, director of operations at Airedale, said: “We welcome this audit as another opportunity to be given a view of our hospital through the eyes of a patient.
“The results and comments made will be taken very seriously as they highlight to us needs and expectations of our patients which are not being met.
“We will be working with our Patient Environment Action Group to come up with a realistic action plan to address them.
“We’ve already invested in a £2.4 million new endoscopy unit and refurbished our maternity unit with state-of the-art birthing equipment.
“Work is due to start on a £6 million purpose-built A&E department, and we also have in place a programme for upgrading other wards, which includes installing better lighting.
“We’ve started to make our hospital more dementia friendly, and any white boards on wards are being replaced by electronic boards to protect patient information.”
This is the first year that all hospitals have had to carry out the audit of their facilities with help from patients.
PLACE aims to improve standards across hospitals, hospices and independent treatment centres which provide NHS-funded care by getting a patient’s view of the facilities.
At Airedale, the inspection was carried out during two days in June, by an assessment team comprising seven members of staff and five patients.
Bradford District Care Trust, which manages several different mental health facilities, had overall above average scores in every measure of PLACE.
Its Airedale Centre for Mental Health and Ward 24, which is at Airedale Hospital, was awarded 99.77 per cent for cleanliness, 95.06 per cent for food, 93.77 per cent for privacy, dignity and wellbeing and 87.62 per cent for its condition, appearance and maintenance.
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