One Direction treat spoiled by ticket firm

Craven Herald: Carole Mceneaney had bought two tickets to see One Direction Carole Mceneaney had bought two tickets to see One Direction

A teenager’s dream to see her music heroes has been shattered.

Lydia Mceneaney, 14, is an avid fan of One Direction and, as a Christmas present her mum, Carole, had bought tickets for her to see the band when they came to Manchester.

But the fairytale is over as the travel firm she used is due to go into liquidation later this month.

Carole, a receptionist at Walker Foster Solicitors in Skipton, spent £167 to book two tickets and coach travel to Manchester’s Etihad Stadium to see the popular boy band on June 1, 2014.

But last week, she received a letter to say that the company she had used, Leeds-based Cavendish Travel, was going into liquidation and would be unable to supply the tickets.

“It was a lot of money for me,” said Mrs Mceneaney, who paid for the tickets in October. “I had to save up for them as it was a Christmas present for my daughter Lydia.”

Lydia, a pupil at Upper Wharfedale School, is particularly keen on band member Louis Tomlinson.

“She’s got everything Louis and One Direction in her room,” said Mrs Mceneaney. “It would have been a special Christmas present because she so wanted to see them.”

Mrs Mceneaney had booked the coach from Skipton because of its convenience and believed Cavendish Travel was a reputable firm so was surprised to receive the letter.

She has also been told she will not receive any money back as she booked by debit card.

“It would have been covered if I had paid by credit card,” added Mrs Mceneaney, who believes many people will be hit by the firm’s imminent liquidation.

The recovery firm, who sent the letter to Mrs Mceneaney, does not yet know how many people have been affected.

The director of Clark Business Recovery, Dave Clark, said directors of Cavendish Travel (Holdings) Ltd had reluctantly taken the decision to go into liquidation after trading successfully for more than 30 years. It is anticipated it will go into liquidation on December 18.

He said: “Clark Business Recovery Limited is assisting the company with the liquidation process and are collating information regarding bookings made by members of the public.”

He said the company was not able to honour bookings where tickets had not yet been dispatched and that customers should contact their credit card companies regarding refunds.

“We are informed that there are a small number of customers who have paid by debit card,” he said. “The position regarding debit cards varies depending on the contractual terms of the individual card companies.

“I fully sympathise with any member of the public who has lost money. It is a timely reminder to members of the public to remain vigilant when paying for goods that they will receive in the future and to take appropriate steps to safeguard their money such as paying by credit card or a debit card with a recourse facility.”

Mrs Mceneaney has contacted the venue, the Etihad Stadium, which told her it was aware of the situation, was sorry for the upset and would be investigating.

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