HML wins award for excellence

The Skipton-based HML premises

The Skipton-based HML premises

First published in News

Skipton-based HML, the UK and Ireland’s leading third-party mortgage administration company, has won a Gartner Business Process Management Excellence Award for Europe, the Middle East and Africa.

The company, a subsidiary of Skipton Building Society, took home the award after the introduction of new technology enabled consultants to spend more time on customer service than data entry.

A return on investment was experienced within 16 months, while the technology has enabled HML to continue to meet the strict service level agreements it has with clients.

The same project won a Mortgage Finance Gazette Award.

Kim Brien, chief information officer at HML, said: “Over the past four years, we have invested £30 million in our IT and to be recognised by Gartner – the world’s leading IT research and advisory company – is a major achievement for HML.

“It is testament to the hard work across the company, particularly within the project team led by programme manager Paul Swinson, and stands us in good stead to make further progress in 2014.”

Send us your news, pictures and videos

Most read stories

Local Info

Enter your postcode, town or place name

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree