PENDLE Leisure Trust has been on the receiving end of three awards wins in the Member Experience Awards.
The Trust took home Best Member Experience - operator level while West Craven Sports Centre, in Barnoldswick, won Best leisure Centre Member Experience.
Pendle Leisure also took the gold medal for achieving a ‘Net Promoter Score’ for the year within set target boundaries.
Pendle Leisure Trust’s chief executive, Alison Goode, said: “We are absolutely delighted to have been recognised for the professional, friendly service we provide to our customers in helping them to achieve their fitness goals.
“We pride ourselves on making sure all our members and customers always receive the best possible service, both through our facilities and our staff.
“And even though we don’t need an award to let us know we are doing a good job – it is nice to receive and be acknowledged.”
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