RATINGS agency S&P has confirmed Computershare Loan Services’ overall ‘above average’ rating as a primary and special servicer of UK residential mortgage loans and as a primary servicer of residential mortgage loans in Ireland.

The ranking of the company, which has Gateway House, Gargrave Road, Skipton, shows its 'sound internal control framework' says the ratings agency.

Andrew Jones, chief executive officer at Computershare Loan Services, said: "This rating recognises the hard work of our talented team, and the report highlights both our robust operational processes and our proven approach to portfolio surveillance and special servicing.”

In the report S&P cites Computershare Loan Services':“Tenured senior leadership team”, “Focus on training and development for new and existing employees” “Efficient and well-controlled loan administration practices” “Proactive portfolio surveillance using a series of proprietary risk models” “Sound special servicing strategies and 'capabilities to engage borrowers and resolve arrears'.

S&P also noted a number of service enhancements since its last review of Computershare Loan Services, including the company’s “new performance coaching team”, “service excellence training program”, its deployment of “interactive text message” and its “new self-service…capabilities.”

Computershare Loan Services is part of the Computershare group of companies, supporting thousands of customers throughout the lifecycle of their loans.